FAQ
FAQ for Merchants
- Is SwiftPay regulated by Bangko Sentral ng Pilipinas?
- Will SwiftPay monitor my transactions?
- How does SwiftPay verify merchants?
- How do I activate my account?
- How do I know if I am missing a required document?
- Can I borrow money from SwiftPay?
- Does SwiftPay work outside the Philippines?
- What are the onboarding requirements?
- Where to get portal credentials after signing up?
- How long does registration processing take?
- How do we sign up for SwiftPay?
- What are the benefits for merchants using SwiftPay?
- How do I cancel a transfer and get a refund?
- Are there fees for paying via SwiftPay?
- How do I pay for succeeding purchases after activating my account?
- What is SwiftPay?
- What should I do if I notice an unauthorized debit transaction on my account?
- What happens if there's an issue with a payment transaction through SwiftPay?
- My customer has requested a refund. Can we request a refund from SwiftPay?
- How can we know if there are service downtimes in your gateway?
- Can I download the transaction history from the Merchant Portal?
- Where can we track all transaction statuses?
- Can we expect settlements during weekends and holidays?
- When can we expect the payments to be credited to our settlement bank?
- What bank can we use for settlements?
- How do I contact SwiftPay if there's a missing transaction not included in the settlement?
- How do I contact SwiftPay if I have an issue with a recent payment gateway transaction?
- How do I contact SwiftPay if I have an issue with a recent disbursement from my customer?
- Can I register my new store using the same Merchant Portal?
- How can we add a new store in the Merchant Portal?